OSCM 4403 - BPM and Change Management (3) Offered on demand

This course addresses the methods and techniques required to analyze, design, implement, automate and evaluate business processes. The course further examines organizational challenges in implementing change. Structured along the phases of the Business Process Management life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems. Upon completion of this course, students will be able to assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projects and determine effective methods to address organizational resistance to change.

Prerequisite: OSCM 3503.