ICM 5053 - Conflict Management in Health Care Settings (3)

This course is designed to offer a basic introduction to the concepts of collaboration and conflict resolution in the health care setting. First, we will begin with a review of the origins of conflict in health care. Second, we will explore the nature of the necessary conflict resolution skills of negotiation, mediation and arbitration in this complex environment. Third, we will explore positional versus interest based bargaining and the role of disciplinary bias in the health care system. Finally, the course will provide experiential learning in conflict resolution systems for the health care professional.

Prerequisite: ICM 5023 or consent of ICM director.